FAQS
1. Can I cancel or change my order?
Once the order status is "Processing", it cannot be cancelled or changed. You must wait until you receive the item before making a return.
2. What if my order is not delivered?
Sometimes shipping delays may occur. If your package does not arrive within the time specified on the modavib.com website, please contact our customer service department at info@modavib.com and we will do our best to help you.
3. What if there are items missing from my order?
If there is anything missing from the order you received at modavib.com, please contact our customer service department at info@modavib.com and we will do our best to help you.
4. How do I return an item?
We want you to enjoy shopping at modavib.com, but if you are not satisfied, you can return new, unworn, full-priced merchandise for a refund within 30 days of receipt. You have 21 days from the date of shipment to receive a full refund. After 21 days and up to 30 days, you will receive the merchandise credit on an e-gift card. After 30 days, we will no longer accept returns.
Final Sale Items: Any styles listed as Final Sale are not eligible for refunds, store credits, exchanges, or returns. All underwear items are considered Final Sale. All items that do not meet our return criteria (listed below) or are returned without prior authorization will be deemed forfeited and will be handled at Modavib's discretion.
We are also unable to accept returns on items that show signs of damage, including stains, pet hair, tears/tears, or odors such as perfume or sweat.
Mail Returns
Please place the packing slip inside the package and attach the prepaid, self-addressed return label to the outside of the box and mail it back to your nearest carrier. Returns must be returned to the original shipping address as the item may be located at a different location. This is at your expense. bebe is not responsible for lost or damaged packages.
5. Can I ship returns from multiple orders using the same shipping label?
We do not recommend placing returns from multiple orders in the same package and shipping them using the same shipping label. Doing so will cause a delay in processing your return.
6. How do I change my password?
Click on "Profile" under "My Account". You will then need to enter your old password and create a new one. Still having trouble logging in? Please contact us.
7. How can I stop receiving Modavib emails?
You can update or delete your personal information by contacting Customer Service at info@modavib.com or by clicking "Contact Us!" on any page on modavib.com. Please note that it may take up to 3 weeks for your request to take effect. After this, we may still send you email confirmations when you make a purchase, and may need to contact you by phone, email, or postal mail if we have additional questions about your order. If you continue to receive emails or postal mail from Modavib for any reason after following the steps above, please contact Customer Service immediately and we will do our best to assist you.
8. How soon will I receive a refund?
You will usually receive a refund within 10-20 business days from the date your package arrives at our warehouse, once your item has been inspected by the store. We will not notify you once your package arrives at our warehouse, so we recommend that you save your tracking number so that you can track your package. This will also help you schedule your refund processing time. If you receive a refund within 20 days from the date your package arrives at our warehouse, please contact Customer Service immediately and we will do our best to assist you.
9. How soon will I receive a refund?
Once your item has been inspected by the store, you will usually receive a refund within 10-20 business days from the date your package arrives at our warehouse. We will not notify you once your package arrives at our warehouse, so we recommend that you save your tracking number so that you can track your package. This will also help you schedule your refund processing time. If you do not receive an email notification from us within 1 business day, please let us know.
10. How do I check the status of my order?
Your order confirmation email contains all the details of your order: order number, shipping method, and shipping/billing address. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. If you do not see the confirmation email, please check your spam/junk folder.
If you have any further questions about your order, please contact our customer service.
11. Do you ship internationally?
Yes, we do ship internationally and shipping costs vary depending on the destination. The exact cost will be calculated and displayed at checkout.
